Contact Us

Email - info@pranaflair.com

Phone: (929) 352-4777

Mailing Address

1204 Village Market Place #126

Morrisville NC 27560

Policies

Shipping Policies

We ship items anywhere within  the continental US. The shipping charge will vary  depending on the size and weight of the product purchased. We offer free shipping for orders over $40. Where  possible, a flat rate box will be applied to optimize costs of shipping  for customers. We will use bubble wrap to ensure the safety of the  product during dispatch.  

Returns and Refunds

You have 5 days from the time you receive your products to return any items for a refund. Please email us for an RMA number before returning your order. 

  • To be  eligible for a return, your product must be new & unused, and must include any/all original  packaging. Buyer pays return shipping costs. 
  • All parts must be present to qualify for a return. Shipping costs are non-refundable. 


Damages and Cancellations

  • If your product is damaged at the time of delivery, please email us at info@pranaflair.com with the word “damaged” in the subject line. Please include a description & photo of the damage, a photo, and your contact method. We will try our best to replace the damaged product or provide you with a credit towards another purchase. Shipping labels for returns of damages will be provided over email. 
  •  Cancellation of orders is allowed within 24 hours after the order is placed. In case of cancellations after 24 hours, Prana Flair reserves every right to process the order. The  customer, however, can apply for returns and refund. Please refer to the  Returns and Refund section on our policies.  


About Us

Privacy Policy

We are pranaflair.com, owned and operated by Prana Collective which is a Sole Proprietorship based out of  North Carolina, United States of America. In this Privacy Policy,  references to “you” mean any person submitting any data to us or the Site. Our privacy policy is simple: any  information you give us stays with us. We do not rent, sell, or  distribute your personal information to anyone for any reason. This includes your contact  information, as well as specific order information. 

Information Collected and Sharing

When you purchase something from our store, we collect some personal information such as your name, address and email.

Your basic information is protected. However, some information has to be passed on to the courier/shipping, credit card processing companies, vendors, etc. to enable them to perform their functions related to your order fulfilment. Other than normal business requirement, information may also be needed to be shared with law enforcement authorities, for fraud detection, & for the safety of our site & users.


Email Marketing

Email marketing: With your permission, we may send you emails about our store, new products and other updates.


About Us

Security

To protect your personal information, we take reasonable precautions and follow industry best practices so it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Credit Card information is encrypted using secure socket layer technology (SSL). Although no transmission over the internet is a 100% secure, we follow general industry standards for secure transmission and storage. We cannot guarantee the security of your data; any transmission is at your own risk.

Terms and Conditions

By subscribing or using any of our services you agree that you have read, understood & are bound by the Terms, regardless of how you subscribe to or use the services.
In these Terms, “You”, “User” shall mean the end user accessing the Website. “We”,“Us” & “Our” shall mean Prana Flair.

Prana Flair may monitor, edit, delete or disclose the contents of a user’s email or reviews of Pranaflair.com to protect & defend the rights or property of Prana Collective, to comply with law enforcement officials.

Limited Liability

In no event shall Prana Collective or its suppliers, affiliates and  service providers be liable for any direct, indirect, incidental,  special, consequential or exemplary damages, including but not limited  to, damages for loss of profits, goodwill, use, data or other intangible  losses arising (in any manner whatsoever, including but not limited to  negligence) out of or in connection with pranaflair.com Website.